Graton Resort & Casino is Temporarily Closed
Graton Resort & Casino is temporarily closed through at least April 30th. We continue to monitor the current health crisis and will provide additional information on our website and through social media channels as the situation changes.
To prevent a financial hardship for Team Members, Graton will continue to provide full pay as well as medical and other benefits. For Team Members who are in tipped positions, their average tip rates will also be included in their pay while away from work.
We will be posting additional information regularly on our website and social media channels. Please visit www.GratonResortCasino.com for updates. Your patience is appreciated during this time and we hope you remain safe and healthy.
Q: Why are you closing?
A: Graton Resort & Casino has voluntarily closed in response to the COVID-19 outbreak. Concern about the safety of our guests and Team Members prompted this decision as the most responsible course of action.
Q: How will I know when you re-open?
A: Throughout this closure we will continue to keep our valued guests updated on what is happening here at Graton Resort & Casino. When a reopening date has been determined we will provide information via our website, email and social media.
Q: What if my slot machine cash out voucher expires while Graton Resort & Casino is temporarily closed?
A: Graton Resort & Casino will honor all cash out vouchers with expiration dates affected by this closure.
Q: Can I get a win/loss statement?
A: You can continue to retrieve your win/loss statements online via the Graton Resort & Casino website. Please see the Gaming Information request page on our website for other gaming information. We are working diligently during the closure to fulfill all gaming requests.
Q: Are your casino promotions & events all cancelled?
A: All casino promotions & events scheduled during this temporary closure period are cancelled. We look forward to offering even more exciting offers and promotions when we reopen.
Q: What happens to my Graton Rewards player card while you’re closed?
A: Your Graton Rewards player card will remain active and your tier status will be maintained. All Graton Rewards point balances will be kept in your account.
Q: What happens to my offers while you’re closed? Will I get new offers once you’re open again?
A: Once Graton Resort & Casino resumes operations you will continue to receive offers and invitations.
Q: Is any part of the resort open for business?
A: No, the entire resort is closed. This includes the casino, hotel, Spa & Salon, and all restaurants.